Support
How can we help?
Most things can be sorted out inside the app. If that doesn't do it, write to suporte@stave.app — we reply within two business days.
Wrong or duplicated show
On the show screen, tap "Is this show wrong or duplicated? Let us know". Our team reviews it and merges repeated events.
Reporting a review or a user
Use the flag icon on the review, or the options menu on the profile. Every report is reviewed within 24 hours — when warranted, the content comes down and the author may be banned.
I can't sign in
After 5 failed attempts the account is locked for 15 minutes. Once that's over, use “Forgot my password” on the login screen.
Wrong artist photo
On the artist page, tap "Report artist" and pick "The photo is wrong". We swap the image on the next review pass.
Want to delete your account?
You can do it yourself in the app settings. If you've already uninstalled the app, see the account deletion page.